Frequently Asked Questions
Frequently Asked Questions
We source our inventory directly from authorized manufacturers and verified distributors. Every hardware item includes an official scratch-and-check authenticity code on the packaging that you can verify on the manufacturer's website.
Because our automated warehouse system packs and processes orders rapidly, we cannot guarantee modifications or cancellations once a purchase is finalized. Please contact customer support immediately if you notice an error in your details.
We accept major credit cards, secure digital payment options, and bank-backed debit methods. All transactions are fully encrypted using industry-standard security protocols to keep your financial information safe.
Leaking is usually caused by a flooded coil, incorrect wattage settings, or worn-out rubber seals. Ensure your coil is screwed in tightly, stay within the recommended wattage range, and replace old O-rings or pods if the issue persists.
Nicotine salts (typically 25mg–50mg) offer a smoother throat hit and work best in low-powered pod systems for heavy transitioners. Freebase liquids (typically 3mg–12mg) provide a stronger throat hit and are designed for high-powered sub-ohm devices.
First, ensure the device is unlocked by pressing the power button rapidly 5 times. If it still fails to respond, inspect the charging port for debris, try a different charging cable and wall adapter, or replace the battery if your device uses external cells.




